What the service provides
Ukraine’s in-kind assistance service supports vulnerable people and families, or those facing difficult life circumstances, with self-care and everyday household needs. Its scope is set by State Standard No. 147. It is a practical social service rather than a uniform cash benefit paid to everyone who applies.
The standard includes activities such as laundry and ironing, minor clothing or footwear repairs, hairdressing, household cleaning, help with fuel, meal arrangements and essential goods. The appropriate activities are selected for the individual. A measure appearing in the standard does not mean that every applicant receives the entire list.
Find the responsible local service
Contact the local social-protection body to establish which provider delivers in-kind assistance in your community and where applications are accepted. Explain the daily tasks with which support is needed, where the person lives and whether an authorised representative will act. Ask the competent body or provider which information and supporting documents are relevant to that situation.
For budget-funded assistance, the standard provides for a decision by the authorised executive body. Where the provider finances the assistance itself, the application route is to that provider under the applicable arrangements. If using a CNAP, confirm that it accepts this particular request and establish where the documents will be sent.
Agree the individual support plan
The provider assesses needs with the person and, where appropriate, their representative. Under the ordinary procedure, the assessment informs an individual plan and a service agreement. The plan records activities, frequency, timing and responsible staff; the agreement sets out the conditions, cost and the parties’ rights and obligations.
Assistance may take place at home or at the provider’s premises. It may be ongoing, periodic or temporary, according to the assessed needs and agreed arrangements. Emergency crisis provision follows separate rules, so explain any urgent circumstances when making contact.
Is the service always free?
The standard allows free provision, payment or a differentiated charge under the applicable legislation. Establish which conditions apply and what the agreed service covers before accepting the arrangements.
What if the support needs change?
Contact the provider about reviewing the plan. If the requested service is not offered, ask for the reason and information on possible providers. The social-services overview helps distinguish other application routes.