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Service code: 00028

Replace a lost or stolen Ukrainian international passport

Apply for a new international passport after loss or theft.

Where to apply
A traveller with a suitcase and travel documents

These are general requirements for the procedure. Availability at each reception point is verified separately. Confirm reception arrangements and current requirements before visiting.

Fee

UAH 1,147 for standard processing; UAH 1,787 for urgent processing under SMS fees effective from 1 January 2026. Confirm the current fee and payment details before paying.

Processing time

Up to 20 working days, or up to 7 working days for urgent processing. A three-working-day procedure requires documented exceptional grounds; verification may affect actual collection.

Who can apply

A Ukrainian citizen whose international passport was lost or stolen.

Documents to prepare

  • Application form prepared by the officer.
  • Ukrainian national passport from age 14; a birth certificate for a child under 14.
  • Payment confirmation or evidence of an applicable exemption.
  • A representative’s identity document and authority; proof of citizenship in the relevant child application cases.
  • A 10 × 15 cm photograph in the prescribed cases involving children under 12 or applicants unable to travel independently.
  • A loss or theft statement; for theft reported in Ukraine, an extract from the pre-trial investigations register.
  • For exceptional three-day processing, evidence of urgent treatment, accompanying a seriously ill person or a relative’s death abroad.

How to apply

  1. Confirm that the chosen office accepts this particular passport application and check its appointment procedure.
  2. Present original documents; the officer prepares the application, takes a photograph and collects the required biometric data.
  3. Check the spelling of your name, keep the application details and collect the completed document under the office procedure.

What you receive

A Ukrainian passport for international travel, or a reasoned refusal.

Possible grounds for refusal

  • Missing documents or documents that do not meet the requirements.
  • Identity, citizenship or the supplied information cannot be verified.
  • The representative has no documented authority.

Before you apply

  • Applicants aged 14 or over submit the application in person; a parent or other legal representative applies for a child under 14. A legal representative applies for a person declared legally incapable or whose civil capacity has been limited by a court.
  • Foreign-language documents may need authentication and a certified Ukrainian translation.
  • Booking online does not replace the in-person application.
  • Report the loss promptly: a passport reported lost becomes invalid.

Where to apply

Only published reception points with address-specific evidence are listed below. This is not a complete list.

Choose a region first

Confirmed points matching your selection: 49

All confirmed reception points (49)

Related life events

Checking where to apply: Replace a lost or stolen international passport

For “Replace a lost or stolen international passport”, check the institution and address where you intend to submit your application. The general procedure helps you prepare questions; the individual office page provides contacts and confirmation of service availability. Eligibility, documents and processing information remain in the main sections above. The related directory below helps you find relevant CNAP points.

Before applying

What should I ask before visiting?

Name the administrative action you need, then check the submission and collection locations, personal attendance and appointments. Use the procedure’s official sources to confirm requirements for your circumstances.

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